PCS
Professional Communication Skills

Home Study Unit

This manual is an aggregation of the principles of communication, knowledge of organisations and task management, workplace relationships, legislation and basic counselling skills needed to function as a team member in today’s Health Industry.

Elements of Learning:

• Principles of Communication
• The Working Environment
• Workplace Relationships
• Working with Clients and Patients
• Basic Counselling Skills

This unit contains the following two Australian national qualification standards:

• BSBCMN204A Working effectively with others
• HLTCOM404C Communicate effectively with clients/patients